Contact RB-ONW through multiple channels for assistance with your accounts, questions about our services, or to provide feedback. Our team is ready to support you.
Choose the contact method that works best for your needs. Most inquiries are handled within hours.
Get immediate assistance through our secure live chat. Available 24/7 in your online banking portal or mobile app.
Send us a detailed message and receive a comprehensive response. Perfect for complex issues requiring documentation.
Submit a detailed support ticket for issues that require investigation, tracking, or multiple follow-ups.
Connect with other RB-ONW customers and get help from community experts. Many questions are answered within minutes.
Reach out to the right team for specialized assistance with different aspects of our services.
General account inquiries, transaction issues, password resets, and basic troubleshooting.
24/7 for urgent issues
Business hours: 8 AM - 8 PM EST
Account access, statements, basic transfers, card issues
Suspicious activity, fraud reports, account security concerns, and identity theft assistance.
Use Emergency Fraud Reporting for immediate action
Security issues: Within 2 hours
Fraud reports: Immediate review
Commercial accounts, merchant services, business loans, and corporate banking solutions.
Schedule a consultation with a business specialist
Monday-Friday: 9 AM - 6 PM EST
By appointment only
Investment accounts, portfolio management, retirement planning, and financial advice.
Existing clients: Access your advisor through the client portal
Prospective clients: Complete our investment questionnaire
Fill out the form below and we'll get back to you as soon as possible. All fields marked with * are required.
Quick answers to common questions about contacting RB-ONW.
For immediate assistance, use our 24/7 live chat available in your online banking portal or mobile app. Average response time is under 2 minutes. For account-specific issues, logging in first provides our support team with context to help you faster.
General inquiries: Within 24 hours during business days. Technical issues: 4-6 hours. Security/fraud concerns: Within 2 hours (urgent reports get immediate attention). Business banking inquiries: Within 1 business day. All emails are answered in the order received, with priority given to security and urgent account issues.
Yes, for complex issues or business banking consultations, we offer scheduled calls and video meetings. Business clients can request consultations through the business inquiry form. Personal banking clients with complex needs can indicate their preference for a call in their support ticket. We'll coordinate a time that works for you.
Include: Your name, email associated with your account, brief description of the issue, any error messages received, steps you've already tried, and the last 4 digits of your account number (for account-specific issues). For technical issues, include your device type, browser/ app version, and screenshots if possible. Never share full account numbers or passwords.
You can check the status of any support ticket by logging into your RB-ONW account and visiting the Support Center. All open tickets are listed with their current status, assigned agent, and expected resolution time. You'll also receive email updates when your ticket status changes or when we need additional information.
While RB-ONW is primarily digital, we maintain offices for business meetings and specialized services.
Our main office for executive meetings, business banking consultations, and investor relations.
123 Financial District
New York, NY 10005
United States
Monday - Friday: 9 AM - 6 PM EST
By appointment only
Closed weekends and holidays
Services available:
Business consultations
Investor meetings
Executive services
Technology and innovation center for product development, engineering, and technical support.
456 Innovation Drive
San Francisco, CA 94107
United States
Monday - Friday: 8 AM - 8 PM PST
Technical support available
Product demonstrations by appointment
Services available:
Technical support escalations
Product demonstrations
Developer/API consultations
Midwest operations center for business development, compliance, and regional services.
789 Lakeshore Drive
Chicago, IL 60611
United States
Monday - Friday: 9 AM - 5 PM CST
By appointment only
Focus on business and compliance
Services available:
Compliance consultations
Business development
Regional partnership meetings
RB-ONW is primarily a digital bank, and most services are available online 24/7. Office visits are by appointment only for specific services. For general banking needs, please use our digital channels. Before visiting, please schedule an appointment through the appropriate contact form or by contacting the specific department directly.
Whether you have questions about your account, need technical support, or want to explore business opportunities, we're here to help.
24/7 support available • Multiple contact channels • Bank-level security • Average response time: < 2 minutes for chat