How Can We Help You?

To reset your password, go to the login page and click "Forgot Password." Enter your email address or username, and we'll send you a password reset link. Make sure to check your spam folder if you don't see the email within a few minutes. For security reasons, password reset links expire after 2 hours.

Transfer times vary by type: RB-ONW to RB-ONW transfers are instant. Standard ACH transfers typically take 1-3 business days. Wire transfers are usually completed within the same business day if initiated before the cutoff time. International transfers can take 2-5 business days depending on the destination country.

If you notice suspicious activity on your account, immediately go to the Security Center in your online banking or mobile app and select "Report Fraud." You can also freeze your cards temporarily from the app. Our security team will investigate and contact you within 2 hours. For immediate assistance, use our 24/7 live chat support.

You can update most personal information through your account settings in the mobile app or online banking. For security reasons, some changes (like legal name or Social Security number) require additional verification. Simply log in, go to "Profile & Settings," and select "Personal Information" to make updates. Changes to address or contact information take effect immediately.

Yes, all RB-ONW deposit accounts are insured by the FDIC up to $250,000 per depositor, per ownership category. This insurance covers checking accounts, savings accounts, money market accounts, and CDs. For accounts with balances exceeding $250,000, we offer additional insurance options. You can verify our FDIC membership through the FDIC's BankFind tool using our certificate number: #12345.